Refund policy
Return & Refund Policy
At GENTRI, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help.
At GENTRI, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help.
Returns
We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be in the same condition you received it — unworn, unused, and in its original packaging.
- A receipt or proof of purchase is required.
To start a return, please contact us at info@gentrimusic.com with your order number and reason for return. If your return is approved, we’ll provide instructions on how and where to send your item. Items sent back without prior authorization may not be accepted.
Non-Returnable Items
Certain items are not eligible for return, including:
Certain items are not eligible for return, including:
- Digital downloads (including music)
- Gift cards
- Sale or clearance items
- Items marked as “final sale”
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
Exchanges
If you need a different item or size, the fastest way is to return the item you have and place a new order once your return is processed.
If you need a different item or size, the fastest way is to return the item you have and place a new order once your return is processed.
Need Help?
If you have any questions about your order or our return policy, contact us at info@gentrimusic.com. We’re happy to assist you.
If you have any questions about your order or our return policy, contact us at info@gentrimusic.com. We’re happy to assist you.